Most of our products are hand-made to order, and all of our products are made from the highest quality anti-pilling Polar Fleece and carefully sewn and hand finished. Each hammock has sturdy stainless steel clips for attaching to almost any cage.

Every product has enclosed seams for safety and durability and most products are dual layer to give a good solid finish. All seams are clipped and special attention is paid to ensure all loose threads are removed from enclosed seams to prevent any unwanted accidents

If you can't find anything to suit your requirements on this site, or you want something a little bit different,
please contact us as we are always happy to help with special requests.

IMPORTANT
If you are contacting us from a Hotmail, Yahoo or BTinernet Email address, please supply us with an alternate reliable email address or an evening Telephone number so we can get back in touch with you. Thank you! Please click here for more information as to why we are making this request.

Ordering

Most of our products are Hand Made To Order, however we do try and keep a small range of Ready Made Items available throughout the year for Customers who want or need a bed quite quickly.

To purchase an item all you need to do is add it to your Basket and when you have finished shopping you can View Cart and Checkout.

All prices quoted include P&P/Shipping, however our Free Standard Postage does not include any form of Tracking. If you would like the assurity of a Tracking ID with your order, you can upgrade your postage here.

You don't need a PayPal account to purchase items from this site, but if you find you are having a problem or would prefer to pay by cheque, (UK only) please contact us. We are currently unable to take any alternative payments from anyone outside the UK, sorry :o(

When you place an order using PayPal, please make sure your details are up to date, especially your registered PayPal email address, as this is often the only point of contact we have with you and if it is out of date or you never check it we will struggle to contact you if there is an issue with your order.

All orders are subject to availability.

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Dispatch / Shipping Information

R2G Items - Dispatched within 2 - 3 working days
Sale Items - Dispatched within 2 - 3 working days
Hand Made To Order Items - Dispatched within 10 working days

Please check your Product Details carefully to avoid disappointment.

You will receive an email to confirm the despatch of your item within 2 - 10 working days of purchase. This email will also include any Tracking details and help and advice for delayed items.

Although we aim to make dispatch most orders within 10 working days of receiving payment (not inclusive of weekends or Public Holidays), we would ask you to bear with us at our busiest times of year when things get a little hectic.

Where possible we keep you updated via email if there are any problems, so if you are awaiting news on your order, please check your Junk Mail in case we've been booted in there!

Please bear in mind that Hammocky Hammocks is run by volunteers, in our spare time, purely to raise money for Animal Rescues in the UK. Sometimes life gets in the way of Hammocking and whilst we do try our best to keep up with with orders, sometimes we do suffer unavoidable delays. Where possible (a working email address at point of order helps!) we keep our customers up to date, and when delays occur, a refund is always available.

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Lost / Undelivered Goods

If your purchase has been dispatched and you are concerned that it is delayed, or worse, lost, please refer to your Despatch Email for further advice or see below:

You need to allow 15 working days from the date of Dispatch (UK) before an item is considered missing by Royal Mail. Please allow 25 working days for International Orders.

Check with your neighbours who may have taken the parcel in on your behalf.

Check with your local Royal Mail Collection office, they may be holding the item for you, if they couldn’t deliver it. (they don't always leave a card!)

If your item is not delivered within this timeframe please contact us for a Non Delivery form.

The completed form has to be returned within 28 days, and upon receipt we will send out a replacement order to your address.

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Pricing

We try and keep our prices as low as possible, which is a bit easier for us than most companies, as we don't have any any staff whinging about pay rises!

All our products are priced in accordance with how much the materials cost us to buy. Sometimes you might see something in the shop that is a bit more expensive than another similar item in a different colour or pattern. The reason will be that that particular fabric has a much higher purchase price and therefore we've had to up the sale price a wee bit. We do prefer to buy reasonably priced Fleece where possible but occasionally, just occasionally we find a pattern that is irresistible and take a chance that you will agree with us!

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Returns Policy

If your Goodies have turned up and they are not what you were expecting, just get in touch with us either via our Contact Form or by responding to your Dispatch Email.

• To return an item all you need to do is let us know within 7 days of receipt, explain why you want to return the goods and remember to include your Transaction ID.
• If you wish to exchange a product for a different size, shape or colour let us know when you initially get in touch.
• Upon receipt of your Returns Request we will email you our address and you must then return the goods to us in an unsoiled, unused condition, in the original packaging with tags, within 14 days.
• We recommend you return the items by Recorded Delivery or a similar service that provides proof of delivery, which insures against loss or damage. If we do not receive your returned item/s we cannot replace the items or refund them.
• If you received the wrong item or the item was faulty we will reimburse postage costs.

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Privacy

We respect your privacy and will never release your email to anyone, not even if they threatened us with a soggy fish slap!
Your email details will be used solely in regard to any order you place with us or, if you've signed up for the Newsletter, we'll occasionally bug you with news and offers.

If for any reason you do receive unsolicited mail from a Hammocky Hammock address please contact us, and we'll kick some behinds!

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