All of our products are hand-made to order, from the highest quality anti-pilling Polar Fleece and carefully sewn together and hand finished. Each hammock has sturdy stainless steel clips for attaching to almost any cage. Every product has enclosed seams for safety and durability and most products are dual layer to give a good solid finish. All seams are clipped and special attention is paid to ensure all loose threads are removed from enclosed seams to prevent any unwanted accidents

If you can't find anything to suit your requirements on this site, or you want something a little bit different,
please contact us as we are always happy to help with special requests :o)

Ordering

All prices quoted include P&P/Shipping

You shouldn't need a PayPal account to use the shopping basket on this site, but if you find you are having a problem or would prefer to pay by cheque, (UK only) please contact us. We are currently unable to take any alternative payments from anyone outside the UK, sorry :o(

All orders are subject to availability

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Delivery / Shipping Information

Although we aim to despatch all orders within 7 - 10 working days of receiving payment, as each Hammocky Hammock product is hand-made to order, sometime things get a little busy and when Ethel Mildred is feeling the burn it can take up to 14 days, 28 days for Custom orders.

All orders are sent via Royal Mail, First Class or Airmail depending on which part of the world the order is destined for, unless otherwise specified or requested. Proof of Postage is always obtained.

We do offer an International Signed For service at extra cost so that you can track your order. For more information please contact us.

If an order is lost or damaged, we will put in a claim for compensation. Unfortunately UK Royal Mail do not consider a parcel is lost until 25 days after the date of posting. so we are unable to put in a claim or issue a replacement until this time has elapsed.

If you think your parcel should of turned up by now and hasn't there are a couple of things you can do before contacting us:

• If you are on friendly terms with your Postie try and catch him and see if he's unsuccessfully tried to deliver a parcel recently
• Check your parcel hasn't been left with your neighbours
• Phone your local Sorting Office and ask if they have any outstanding parcels for you, or even if they have any parcels with a Hammocky Hammocks sticker on that might have been orphaned from it's address label!
  

If your parcel is damaged when it turns up please let us know within 24 hours, and keep the package and it's contents safe in case we need to see them.

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Pricing

We try and keep our prices as low as possible, which is a bit easier for us than most companies, as we don't have any any staff whinging about pay rises! All our products are priced in accordance with how much the materials cost us to buy. Sometimes you might see something in the shop that is a bit more expensive than another similar item in a different colour or pattern. The reason will be that that particular fabric is oodles more expensive and therefore we've had to up the price a teensy bit. We do prefer to buy reasonably priced Fleece where possible but occasionally, just occasionally we find a pattern that is irresistible and take a chance that you will agree with us!

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Returns Policy

Yep, we have one! If your order turns up and it isn't what you were expecting, we want to know! Contact Us to let us know and then fill in the handy little returns slip inside the package and send the whole package back.

Your item will be refunded in full, providing it is returned in good condition, with the original packaging/tags in tact and within a 10 day period (14 days for anyone outside the UK) of you receiving it.

We cannot accept any responsibility for the goods until they actually arrive back at Hammocky Towers, so we recommend you return the items by Recorded Delivery or a similar service which insures against loss or damage.

The original shipping costs of your order and any postage/shipping costs incurred by you in returning the product to us, are non-refundable.

If you wish to exchange a product for a different size, shape or colour let us know when you email us.

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Privacy

We respect your privacy and will never release your email to anyone, not even if they threatened us with a soggy fish slap!
Your email details will be used solely in regard to any order you place with us or to let you know you've won the Gallery Competition or, if you've signed up for the Newsletter, we'll occasionally bug you with news and offers.

If for any reason you do receive unsolicited mail from a Hammocky Hammock address please contact us, and we'll kick some behinds!

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